Questions about shipping and delivery

Here at EDmedsaustralia.com, we specialise in the supply and portage of premium erectile dysfunction medication. Our online store has been cultivated using a customer centric model, streamlining the unbroken purchasing and transmission process from start to finish.

One of the cardinal superiorities of our unparalleled model is our fast, secure, confidential shipping and consignment services. We value your privacy, and we'll always respect any personal technicalities or other information you give us.

Following is a directory of everyday frequently asked questions about our shipping and delivery. As always, speak to our team via email or our online contact form if you have any preeminent concerns.

When Will My Order Be Sent?

Once payment has been settled, we will endeavour to ship your order within 24 to 72 hours. Public holidays, weekends and unprecedented circumstances may impact this slightly.

What Delivery Company Will Be Used?

The logistics company that we use depends on several factors, including:

The type of postage you choose (express or regular).
The postage companies available in your neighbourhood or locality.

Specific particulars will be provided when we ship your bundle.

Can I Track My Order?

Yes, tracking information will be provided when your items are shipped. Tracking is available via www.17track.net, a special online service.

A tracking number will be sent out in the postage confirmation email. Activation could take as long as 24-48 hours after you receive this email. You won't be able to access descriptive postage information until the details have entered the system.

How Much Does Shipping Cost?

The cost of shipping varies according to the mailing service used, the type of dispatch you require (express postage or regular postage) and where you live. Postage costs will be calculated during checkout.

Is Free Parcel Post Available?

Yes, free shipping is securable on all orders exceeding 200 Euros in value (approximately 300 AUD). What's more, customers purchasing this volume of medication will enjoy great markdowns. And, you will be set to have great sex for months!

What Should I Do If My Order Arrives Damaged?

If your order is delivered smashed or wrecked (in extremely rare cases), you need to contact us via email ASAP. Take photos and/or videos of the tarnished goods, add them to the memo as an attachment and forward it through to us. If visible serious damages are obvious, we will resend your package for free.

What Are the Terms of Delivery?

Deliveries materialise at diverse times according to your location. For example:

Commonplace or ordinary delivering takes between 7 and 21 days from the postage date.
Express or rapid conveyance takes 5 to 7 days from the postage date.

If your container fails to arrive within the specified times, there could be an issue with your destination address. In this case, we recommend checking the tracking numbers and contacting your local delivery service to uncover the reasons.

What Should I Do if I Receive a Letter from Customs?

On rare occasions, you will receive a letter from customs asking for additional custom duties payments. If this happens, shun the payment and disallow delivery. The packages will be returned to our warehouse, and you should contact our customer services team. We will send out a replacement ASAP at no additional postage or other costs to you.

What If I Have More Questions?

If you have any other questions regarding postage, crushed or destroyed items, bulk-buy markdowns, the checkout process or anything else, we ask that you contact our customer assisstance team by email or our online contact form. If applicable, attach your order ID for faster processing.